Havard Business Review blog by Robert B. Kaiser and Robert E. Kaplan
How do you prevent your valuable people skills from turning into a liability? For one, wake up to the fact that that very aptitude puts you at risk of misapplying it. Realize too that the more heavily you rely on those skills and the more deeply you believe in them, the graver the risk. Second, wake up to the value of the antithesis of a strong people orientation — tough-mindedness about people. Finally, be able to imagine that the height of people skill is to combine these seeming polar opposites — to take needed tough actions in a constructive, respectful way.